Here are some guidelines for using our Help Center.
■ Available Channel
We are accessible through our online inquiry channel. Phone lines and live chat services are unavailable at this time.
■ Languages Supported
English and Japanese only
■ Opening Hours
9 AM through 6 PM KST on business days.
Note: For further information about the opening hours, please refer to [FAQ] → [Monthly operating hours and closures for the Global Help Center].
■ How to Ask for Help
- PC: [Contact us] at the bottom of the website or press an account icon on the top right corner
- Mobile: [My] → [Contact us]
- Please open your inquiry ticket on the menu guided above.
- You can find your open inquiry at [My Requests].
- Your inquiry will be assigned to our team and will be responded to with a reply along with a PUSH or e-mail notification.
- Should you have any further inquiries or seek further clarification regarding the provided response, kindly leave a message as a reply within the same thread.
- If you find your inquiry ticket resolved before asking a subsequent question, we kindly ask that you initiate a new inquiry ticket.