Customer care and contact information

Here are some guidelines for using our Help Center.

Available Channel
We are accessible through our online inquiry channel. Phone lines and live chat services are unavailable at this time.

Languages Supported
English and Japanese only

Opening Hours
9 AM through 6 PM KST on business days.
Note: For further information about the opening hours, please refer to [FAQ] → [Monthly operating hours and closures for the Global Help Center].

How to Ask for Help
- PC: [Contact us] at the bottom of the website or press an account icon on the top right corner
- Mobile: [My] → [Contact us]


- Please open your inquiry ticket on the menu guided above.
- You can find your open inquiry at [My Requests].
- Your inquiry will be assigned to our team and will be responded to with a reply along with a PUSH or e-mail notification.
Should you have any further inquiries or seek further clarification regarding the provided response, kindly leave a message as a reply within the same thread.
- If you find your inquiry ticket resolved before asking a subsequent question, we kindly ask that you initiate a new inquiry ticket.