Is there a possibility of delivery not being available?

Depending on the delivery country, there may be services or areas where delivery is not possible. Please refer to the following information:


■ Services not available for delivery

- United States: P.O. Box / APO / FPO etc.

- Canada: P.O. Box / APO / FPO etc.

- Philippines: Delivery is possible for P.O. Box addresses, but only if the recipient's name and contact information is accurate. Please note that there may be delays in delivery due to the verification of the recipient's actual address.

- New Zealand: P.O. Box

- Indonesia: P.O. Box

- Hong Kong: P.O. Box

- Singapore: P.O. Box

※ APO: Air/Army Post Office

※ FPO: Fleet Post Office location


■ Areas where delivery is not available

Delivery may not be possible or additional delivery charges may apply for remote areas, military zones, or areas where safety cannot be guaranteed, depending on the policy of the local courier. For more information on areas where delivery is not available, please contact the Help Center.