If points cannot be used when placing an order, please check the following:

- Only the points amount listed under [Available to spend] can be used when placing an order. [Pending points] which are scheduled for accumulation after the completion of the current order cannot be used at the time of ordering.
- Expired points cannot be used. The validity of points earned is 12 months from the date they are credited from orders, but varies depending on point categories such as events, reimbursement, etc. Please refer to the [Due to expire] section in [My Points] for the expiration date of each point you have earned.
- Points can be used only up to 80% of the actual paid amount except for shipping fees, customs duties, product discounts, and promo code applied amounts.

If you are still unable to use points or if you have any further questions regarding points usage, please contact our Help Center.