Generally, multiple items in a single order are shipped together in a single package. However, for orders containing pre-orders or back-ordered items, those readily available may be dispatched first, resulting in multiple shipments. In such cases, you may find on [My account] → [My orders] that items sharing the same order number have different order statuses and tracking numbers.

If you received a single tracking number through [Track Order], but not all the items you ordered are included in the same parcel, we kindly request you to contact our Help Center within 7 days of receipt. When contacting us, please provide the following details:

- A picture of the entire shipping box or polybag to confirm its condition and a picture of the shipping invoice to verify the shipping information.
- A picture of all items shipped, showing their tags.
- Your preferred resolution between a refund and re-delivery, once it is confirmed that a specific item was not shipped.

※ If your shipping box (or shipping bag) has sustained damage, please include an image of the affected area when submitting a request.
※ In the event that a product is confirmed lost due to the shipping partner's fault, a refund will be issued, and re-delivery will not be available.