What are the defect standards for MUSINSA BOUTIQUE products?

MUSINSA BOUTIQUE products are hand-crafted by artisans rather than mass-produced, resulting in unique details such as patterns and stitching that may vary between items. For products made from premium-quality leather, slight differences in color and texture and minor wrinkles and scratches are normal and not considered defects.

In addition, the logistics and inspection processes may result in partial damage or stains on the packaging, including the brand's box, plastic bag, and dust bag. These packaging imperfections also do not indicate a defect in the product.

If you encounter any issues with the product that go beyond the conditions mentioned above, contact our Help Center for further assistance.

※ If a product is missing the blue security seal, it may not be recognized as an authentic MUSINSA purchase. As a result, we may not be able to assist with refunds or provide authenticity guarantees.