Dear Customers,

This is MUSINSA GLOBAL. Kindly find here the progress made for a complete investigation of 247 SEOUL's scarf products and the following refund procedures.

In the previous month, it came to our attention that three products from 247 SEOUL, specifically a Cashmere Scarf, a Premium Cashmere Scarf, and a Petit Half Muffler, contained inaccurate information about their fiber composition. In response, we promptly removed these products from sale on our website and have been providing refunds upon order confirmation.

- [Suspension of sales and refund process for 247 SEOUL cashmere and petit half scarves]

Following this discovery, the brand, 247 SEOUL, conducted a composition investigation on every product. As a result, four additional scarf products – a Petit Line Scarf, a Classic Knit Scarf, a Classic Plaid Muffler, and a Classic Tartan Plaid Muffler – were found to have inaccurate composition information. We want to assure you that all products put back on sale on December 1, 2023, now display accurate composition information verified through examination.

To address any inconvenience that this may have caused our valued customers, who have placed their trust in MUSINSA GLOBAL and purchased these products from us, we are in the process of issuing refunds for any orders of the aforementioned four products made in the past three months. Eligible customers will receive an email shortly.

If you haven't received an email regarding refund information, please check the list of eligible products and refund information below and reach out to our Help Center for support. We sincerely apologize for any inconvenience this may have caused, and we will promptly verify the order and process refunds.

■ Eligible Products

[Existing refund process products list]
- 247 CASHMERE SCARF
- PREMIUM CASHMERE SCARF
- PETIT HALF MUFFLER

[Added to the list]
- PETIT LINE SCARF
- CLASSIC KNIT SCARF
- CLASSIC PLAID MUFFLER
- CLASSIC TARTAN PLAID MUFFLER

■ Refund Process
- Purchases made on or before November 30, 2023, are eligible for refunds.
- Refund requests must be submitted by December 31, 2023.
- Navigate to [MY] → [Contact us] to request a refund.

Our Help Center will verify your order and process due refunds in order. Please note the process may take up to 7 business days.

We are committed to enhancing our oversight of the products available on MUSINSA GLOBAL.

Thank you.

MUSINSA GLOBAL