What should I do if I have an issue with an in-store purchase in Korea?

Thank you for visiting Korea and shopping at MUSINSA. We're sorry to hear you ran into an issue.
To get your issue resolved as quickly as possible, please submit your case with the information below. Having these details ready will help speed up the process.

■ Security Tag Not Removed

If you left the store with a security tag still on your item, please contact us with the following:

  1. Name of the store where you made your purchase.
  2. Purchase receipt (a photo is fine).
  3. Photo of the item with the security tag attached; please ensure the full tag is clearly visible.

■  Wrong Item / Defective Item / Other Inquiries

For any other issues, including wrong items, product defects, or billing issues, please contact us with the following:

  1. Name of the store where you made your purchase.
  2. Purchase receipt (a photo is fine).
  3. Photo(s) and a brief description of the issue.
    (Tip: For defective items, having 2–3 photos from different angles will help us process your request faster.)

■ How to Contact Us

  1. Go to Global MUSINSA → HELP CENTER.
  2. Click [Need more information? Click here to submit a request] 
  3. Fill out the form and attach your photos.

We will get back to you as soon as possible during our support hours. We are truly sorry for the inconvenience and appreciate your patience.