Dear Customers,

Thank you for shopping with MUSINSA GLOBAL.

To provide you with a better, more consistent shopping experience, we are updating our coupon policy. This update includes transitioning from "Promotion Codes" to "Cart Coupons," along with new guidelines for returns on orders that used coupon discounts.

■ Effective Date
August 11, 2026

■ Major Changes

1. "Promotion Codes" are now "Cart Coupons"

We have renamed Promotion Codes to Cart Coupons. The benefits remain exactly the same; the only change is that you will now apply your coupons directly at the cart stage.

2. Coupon Validity on Partial Returns

If you return part of your order, your coupon discount will remain valid as long as your remaining order total still meets the coupon's minimum spend requirement.

If your remaining order total falls below the minimum spend after the partial return, the coupon discount will be deducted from your final refund.

Example ①: Discount Remains Valid
Coupon Terms: ₩3,000 off orders over ₩30,000
Original Order Total: ₩40,000
Total after Partial Return: ₩30,000
→ The remaining total still meets the minimum spend, so the discount is kept.

Example ②: Discount is Deducted
Coupon Terms: ₩3,000 off orders over ₩30,000
Original Order Total: ₩30,000
Total after Partial Return: ₩20,000
→ The remaining total falls below the minimum spend, so the ₩3,000 discount is deducted from your refund.

Note: Your exact refund may vary based on your order, the returned items, and specific coupon terms. You can review your total refund on the screen when requesting a return.

3. Coupon Recovery for Full Returns or Cancelations
If you cancel or return your entire order, any Cart Coupons applied to it will be automatically returned to your account, unless they have expired. Expired coupons will not be reissued.

For certain orders where a Promotion Code was applied, the code may not be available for immediate reuse during the system transition period.

4. Orders Placed Before the Policy Change
Due to system changes, if you used a Promotion Code on an order before August 11 and later cancel or return that order, the code may not automatically return to your account.

Our team will manually review such cases and issue an equivalent Cart Coupon to your account, provided the original code's validity period has not expired. If you have any questions regarding this, please contact our Help Center.

■ Frequently Asked Questions (FAQ)

Q1. What happens to Promotion Codes?
A1. Cart Coupons will replace Promotion Codes. You can enjoy the exact same discounts by simply selecting your coupon in your cart before checkout.

Q2. Will I lose my coupon discount if I return part of my order?
A2. Not necessarily. As long as the items you keep still meet the coupon's minimum spend requirement, you will keep your discount.

Q3. What happens to my coupon if I cancel or return my entire order?
A3. If you cancel or return all items in an order, the coupon will be returned to your account as long as it is still within its validity period. If the coupon has already expired, it will not be reissued.

Q4. I canceled an order, but I don’t see a coupon I can use.
A4. If you redeemed a Promotion Code before the policy change, it may not automatically return to your account as an equivalent coupon due to system updates. We will review these orders sequentially and issue equivalent coupons. Please reach out to us via the Help Center if you have any questions.

Q5. When can I recover a Cart Coupon?
A5. If you redeemed a Promotion Code before the policy change, the equivalent coupon recovery may not be automatic. We will review these orders and provide equivalent Cart Coupons as long as the original Promotion Code is still within its validity period. Please contact our Help Center if you would like us to check your eligibility.

At MUSINSA, we are constantly working to improve our services to bring you a better, more consistent shopping experience.

Thank you.