Dear Valued Customer,

Due to heavy rainfall and flooding in the Bangkok region, local airport cargo terminals have temporarily suspended operations and major flights have been canceled, causing temporary delays in shipments to Thailand.

If you have placed an order for delivery to Thailand or are awaiting shipment, please refer to the details below:

• Reason for Delay: Airport terminal operation suspension, flight cancellations, and cargo backlog due to flooding in Bangkok, Thailand
• Air Freight Suspension Period: Wednesday, September 30, 2026 – Tuesday, October 6, 2026
• Expected Resumption Date: Sequential resumption starting Wednesday, October 7, 2026

[Important Notes]
• Even after air shipments resume on October 7, additional delivery delays may occur depending on local cargo backlog clearance and airline space availability.
• Schedules may change depending on local weather conditions and airport operations. We will provide further updates if changes occur.

We sincerely apologize for any inconvenience caused. We are closely monitoring the local logistics situation and will do our best to deliver your package as quickly as possible.

Thank you for your understanding.