What is your return process?

MUSINSA provides a refund service in the event of defects, damages, or shipping errors with the items you have received.
Please follow the procedure below to request a refund.
However, please be aware that failure to adhere to the return process accurately may result in the inability to process the refund.
If you have any inquiries regarding the return process, please feel free to contact our Help Center.

MUSINSA Return Procedure:
1. Confirmation of Return Eligibility:
- If you wish to return an item, please submit a return request through the [Contact Us] option to verify if the received item meets MUSINSA's return criteria.
- The return request must be submitted within 7 days of receiving the item.
- When submitting the request, please upload at least three photos of the relevant item. If the item is damaged or missing, please include photos of the polybag/box.
- If you receive a confirmation email stating that the return is possible from the Help Center, proceed to the next step.

2. Preparation of Return Item(s):
Please repackage the item(s) you wish to return in its original condition, including all accompanying components.
- If there are original packaging and brand boxes, please include them in the return package.
- If there are multiple items to return from the same order, please pack them together in one parcel.
- Please note that returns should be processed for each order separately, so avoid returning items from different orders together.

3. Return Shipment:
- Once you receive the confirmation email for the return, please send the return package using a courier service within 7 days based on the calendar.
- The return address will be provided in the return confirmation email from the Help Center.
- You are not required to pay for the return shipping fee. Please send the package with the recipient paying for the shipping.
- Take a photo of the received shipping label and attach it to the original return request thread by replying to it.
- Failure to provide a photo of the shipping label may result in the cancellation of the return request, and the item will be returned to you. Please remember to send a photo of the shipping label.

4. Inspection and Refund Process:
- Once the items arrive at the designated return location for each country and reach the seller in Korea, an inspection will be conducted.
- If there are no abnormalities found during the inspection, the refund process will be initiated.
- On average, it takes about 3 weeks from the day you submit the return through the courier service until the final refund is completed. However, please note that it may take slightly longer depending on the shipping company or customs situations.

Return and Refund Process:
- The detailed sequence from when you personally initiate the return process until the final refund is as follows:
Submit return request and delivery to the shipping company → Arrival at the shipping destination → Shipment processing → Arrival in Korea → Arrival at MUSINSA Logistic Center → Transfer to the brand → Arrival at the brand → Inspection → Refund completed

※ Notes for Return Request Submission:
- Differences in color due to variations in monitor resolution or measurement errors caused by alternative methods will not be considered as defects.
- For sizes, measurements should be taken following the method provided on [SIZE & FIT] page for accurate results.
- Items with removed tags, signs of use or laundering, or member-induced damages (including the packaging) are not eligible for return.

※ Information for Refund and Return Shipment
- Depending on the situation in some countries, the return shipment process may vary. Please refer to the email you received from the Help Center for more details.
- Refunds will be processed using the original payment method, and the refund processing time may vary depending on the payment method used.
- For further information regarding refunds, please contact the card provider or bank of payment directly.
- Please note that the refund process may be delayed depending on the payment service provider's circumstances.